Hey there, I'm Max, a Senior Experience Designer at Verizon.
Today I'm navigating an ever-changing landscape by partnering with AI tools to accelerate my workflow, sharpen decisions, and ship better product, faster.
Designing for 100M+ Customers
In under a year at Verizon, I've worked across three major surfaces used by millions of customers daily: reshaping the first 90 days of onboarding, refining the main L1 screens that anchor the core business lanes, and contributing to two major plan launches under tight deadlines. Along the way, I've also started building internal tools with AI, solving small but real problems for my team.
Modernizing Internal Web Experiences for DHS
Over two years, I strengthened my skills in design, development, project management, and communications while contributing to classified projects for the Department of Homeland Security.
Empower people in underserved communities to take charge of their Type 2 Diabetes
By working closely with community members to understand their challenges, we designed a practical and accessible solution for managing Type 2 Diabetes.
UX and Service Designer at NCR
Assisted senior designers with various stages of the design process, from research to high-fidelity mockups for a variety of client projects.
Give users the power to manage their streaming lineup, anytime, anywhere
DirecTV allows customers to manage all aspects of their account online. Our task was to make it easier for users to manage their streaming TV package on a mobile device through the web.
